Patient Participation Group
The Harefield Practice - Getting Better Together
As a registered patient of the Harefield Practice you are invited to join the the Harefield PRactice Patient Group. This voluntary group is made up of patients and Practice staff and it aims to help patients to have a better understanding of the Practice, of its staff and their roles.
We also want to:
- understand any problems encountered by patients in the surgery or through local NHS services
- listen to any views, issues or priorities that patients may have
- make the meetings informative and enjoyable
- devise a questionnaire with the help of the group to distribute to The Harefield Practice patients
- listen to any ideas or suggestions for the Patient Group
The group holds meetings regularly throughout the year at the practice.
The Practice is keen to extend the Patient Participation Group, so why not come along to discuss your ideas and hear about planned changes.
If you would like to come along to the meeting, or if you have any queries about the Patient Participation Group, then please Click Here to sign up.
Join our Facebook Group Click Here
Friends and Family Test Results
| Summary Scores |
| Month | Positive | Negative | Neutral | |
| May 2023 | 89% | 5.5% | 5.5% | |
| June 2023 | 84% | 16% | 0% | |
| July 2023 | 90% | 3% | 7% | |
| August 2023 | 85% | 12% | 3% | |
| September 2023 | 86% | 8% | 6% | |
| October 2023 | 81% | 12% | 7% | |
| November 2023 | 92% | 3% | 5% | |
| December 2023 | 90% | 4% | 6% | |
| January 2024 | 82% | 7% |
12% |
|
| February 2024 | 87% | 2% |
11% |
|
| March 2024 | 81% | 1% |
18% |
Patient Call Summary 2023/2024
| Call Summary |
| Month | Calls Inbound | Average Queue Time |
| January 2023 | 6979 | 10m |
| February 2023 | 6583 | 11m |
| March 2023 | 7615 | 11m |
| April 2023 | 6073 | 12m |
| May 2023 | 7033 | 12m |
| June 2023 | 6582 | 7m |
| July 2023 | 5794 | 10m |
| August 2023 | 5554 | 8m |
| September 2023 | 6151 | 10m |
| October 2023 | 6124 | 8m |
| November 2023 | 6176 | 8m |
| December 2023 | 5166 | 5m |
| January 2024 | 6254 | 4m |
| February 2024 | 5964 | 4M |
| March 2024 | 6253 | 4M |
Newsletters
January 2024 Click Here
Your views are important to us and we ask if you could please complete a short survey to help us improve our services.
January 2024 Patient Survery Click Here
Missed Appointments
A significant number of appointments per week are classified as ‘Did Not Attend’ (DNA). DNA means that the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment.
The effect of DNAs is:
• An increase in the waiting time for appointments
• Frustration for both staff and patients
• A waste of resources
• A potential risk to the health of the patient
By reducing the number of DNAs we hope to be able to:
• Enable more effective booking
• Allow efficient running of clinics
• Reduce costs
• Increase productivity
Our current DNA figures
| January 2024 | 158 | |
| February 2024 | 167 | |